ObiiBot lets businesses build Chatbots for WordPress in a few minutes and a few clicks. One can do this by following these simple steps:
Get started at $0.2/dayAccording to the digital technology research firm W3Techs, WordPress supports slightly over 40% of all websites worldwide. WordPress is more than a website builder; it is a free and open-source content management system (CMS) where a user can build, publish and manage a website.
"WordPress is software designed for everyone, emphasising accessibility, performance, security, and ease of use. We believe great software should work with minimum set up, so you can focus on sharing your story, product, or services freely." - Reads the mission statement on the official wordpress.org website.
WordPress has democratised publishing by being an open-source technology. WordPress is simple, free, flexible, easy to use, extendable and requires no coding experience.
WordPress uses HTML, CSS and JS for the website's front-end, PHP and MySQL for Server-side script and database. But the technical level is abstract enough to let non-coders build a website based on WordPress. WordPress is open source, licensed under GPLv2. This means that anyone can modify WordPress code to suit their requirement.
WordPress is massively popular, not just amongst novice website publishers but also among professional developers. The architecture is robust, scalable and also sturdy.
One of the essential attributes of effective customer engagement is a quick and prompt response to queries. A small business can adopt a chatbot to cater to customer queries and advanced assistance before escalating the matter to a human professional.
Setting up a customer engagement front desk with human resources means more workforce requirements, time, and money. As an alternative, small businesses can invest in building chatbots to handle queries and troubleshooting. Chatbots can manage common customer issues, troubleshooting and more. And for questions the chatbot cannot handle - it can escalate to the front desk.
Quick responses and lower resolution time can help small businesses engage their customers and retain them. However, setting up a front desk to assist with customer queries and provide quick responses round the clock might cost small businesses very dearly. Also, from a human resource point of view, it will be demotivating to be answering FAQs every time.
Chatbots can be programmed to up-sell and cross-sell products or services based on the customer intent. Chatbots can intuitively derive that a customer who has purchased an item or a service might want a related entity or a service and make a pitch.
Chatbots can be programmed to deliver personalised service to customers. Chatbots can be made to recognise the customer's location, language preference, service preferences and more. Such personalised service can make customers feel privileged.